Articles & Videos

Relevant information and timely insights are important to accelerated growth and success. Our latest content can help you get there.

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January, 2021
Case Study: How Vervent C-Suite Pioneered the New Normal Through Covid

Case Study: How Vervent C-Suite Pioneered the New Normal Through Covid

Life, business and the economy have all succumbed to numerous changes throughout the ongoing impact of Covid-19. Lending-as-a-service powerhouse Vervent is no exception. But where...
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January, 2021
Card Marketing & Customer Acquisition To Grow Your Portfolio

Card Marketing & Customer Acquisition To Grow Your Portfolio

We develop card marketing and customer acquisition strategies from the ground up to cover the specific needs of your business and target audience.
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January, 2021
Credit Card Servicing Video Still

Vervent Card Offers Unmatched Levels of Credit Card Servicing

With decades of experience, a versatile servicing platform and industry-leading technology, Vervent Card has the resources and knowledge to provide the support your portfolio needs.
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November, 2020
Vervent Card

Vervent Card Offers a Full Suite of Credit Card Program Solutions

We leverage progressive technology, a versatile servicing platform, and extensive experience to deliver unmatched levels of credit card servicing and acquisition for customizable products across...
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September, 2020
Call Journey

Customer Call Journey

We’re equipped to handle the customer service of highly regulated, complex industries with speed and precision. Explore what your customers will experience when they call...
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July, 2020
How Vervent is Hiring During COVID-19

How Vervent is Recruiting During COVID-19

Vervent takes the health and safety of its employees and applicants very seriously. Because of COVID-19, we’ve altered our recruiting process to be completely virtual....
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July, 2020
How Backup Servicing Works

How Backup Servicing Works

Backup servicing provides insurance and security on your portfolio to ensure your investment remains stable in the event your primary servicer fails. That’s why we...
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July, 2020

How Coronavirus is Impacting Customer Service

It’s next to impossible to fathom how the Coronavirus pandemic has impacted your business’ interactions with customers. From changing call content and usage patterns to...
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July, 2020

Why The Location of Your Call Center Matters

Location, location, location. It’s the biggest buzz word in real estate, but it’s also crucial to the success of your business, no matter what industry...
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July, 2020

Five Requirements for a Bulletproof Backup Servicing Partner

Today’s Fintech businesses know all too well that their success hinges, in large part, on the quality and capabilities of their servicing partner. However, what...
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July, 2020

Six Requirements to Set the Stage for a Positive Securitization

First, why securitize? For marketplace lenders, securitization creates the opportunity to grow your business, make substantially more money, and become a formidable force in the...
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July, 2020

Eight Key Benefits of Personalization in Customer Service

No matter the size of your business, delivering a truly meaningful customer service experience is vital to your long-term success. And today, making it meaningful...
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July, 2020

Questions to Ask When Selecting a Call Center Partner

For many businesses, providing a superior level of service to customers requires additional time and resources that, frankly, they often don’t have. Still, if you...
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July, 2020

Understanding Generational Communication Differences

The generation a customer belongs to significantly impacts their decision-making processes and communication preferences. As customer service insiders, we know that customers do not hesitate...
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July, 2020

What to Look for in a Commercial Lease Servicing Vendor

As the corporate and commercial lending marketplace continues to heat up, lending institutions are embracing the fact that – amidst increasing demands for service, compliance...
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July, 2020

When To Outsource Loan Servicing

There are a number of factors that can help you determine when and if you should service your loan or lease portfolio in-house or outsource...
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June, 2020

Vervent Solutions

Our comprehensive portfolio of solutions is designed to Accelerate your Business and maximize growth.
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June, 2020

Vervent vs the Competition – A Head-to-Head Comparison

Compare Vervent’s service levels, contact attempts, up-time and more to the competitors to see why we’re the best in the business.
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June, 2020

The Value of Delivering Great Customer Service

7 out of 10 consumers say they’ve spend more money to do business with a company that delivers great service. Vervent combines omnichannel solutions, artificial...
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May, 2020

Elevate Your Customer Service with Artificial Intelligence

Discover 5 ways Vervent’s platform-wide Artificial Intelligence (AI) can improve your customer service and help you outperform the competition.
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October, 2019

The Benefits of Best-in-Class Loan Servicing

Driving results starts with communication, progressive technology and platform- wide Artificial Intelligence.
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October, 2019

Key Elements of Backup Servicing

Remember these six qualities to look for when choosing a backup servicer.
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October, 2019

Compliance Protocols to Help Protect Your Business

We don’t just follow best practices for navigating highly regulated industries. We create them.
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October, 2019

Accelerate Your Business with Vervent

Vervent sets the standard for outperformance in complex service industries. As stealth supporters of your success, we pair our expertise with your voice, your spirit...
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