Comprehensive Compliance Program
There are significant challenges with complex, highly regulated service industries, so we work tirelessly to ensure that all staff, documentation, and procedures meet the highest standards and audit requirements while effectively managing risk.
- Compliance training for all employees to promote understanding of our internal standards, procedures and requirements
- Due diligence and oversight of third-party relationships
- Monitoring and auditing of program effectiveness
- Data privacy and data security standards
- Meet all CFPB, TCPA, HIPPA, HITECH, EU, GDPR and FDCPA regulations
Compliance Protocols to Help Protect Your Business
We don’t just follow best practices for navigating highly regulated industries, we create them.
Technology is – and always will be – a cornerstone of our business. We constantly forge ahead with new, innovative ways to outperform and outpace the competition when it comes to mitigating risk. Whether we are optimizing workflow management, increasing satisfaction or more effectively staffing your account, our commitment to technology ensures your business exceeds compliance standards every step of the way. Vervent’s wide range of secure, cloud-based solutions include:
- State-of-the-art communication platforms
- Artificial Intelligence that records, monitors and analyzes every single customer interaction
- Progressive omnichannel solutions engage customers via the technology they prefer
- PCI (Payment Card Industry) Data Security Standard 3.2 SAQ D compliance certification
- Process automation that accelerates growth and operational efficiency
- Cloud-based, geo-redundant secure platforms keep your data safe