Managed Services

Vervent’s Managed Services bring you best-in-class contact center services without the cost or commitment of full servicing. Customer Service is essential to your business, and our Managed Services perfectly complement your existing operations with innovative contact technology and proven process to help drive your business forward.

Managed Services delivers Vervent’s industry-leading loan solutions, specifically tailored to smaller and less established debt portfolios. While primary loan servicing may be cost prohibitive or too robust for the needs of startups and smaller businesses, Managed Services features lower minimum fees, along with shorter and more flexible contract terms than primary loan servicing packages.

Our products allow you to expand your business without unnecessary features, but still provide top-tier call technology and loan management, as well as a long track record of success. Vervent offers this to partners where we believe in your ongoing growth and success and want to help maximize returns on your portfolios.

Key Features

Depending on the level of support your business needs, Managed Services can be implemented with a shared or dedicated model including:
Bilingual & Bicultural Live-Agents
Vervent Operated Nearshore and
Offshore Call Centers
Omnichannel Voice and
Non-Voice Communication
Experienced Support Across Any Industry
Monthly Reporting & Quarterly Reviews
Standard Due-Diligence Package
Shared Client Services Management
Shared Quality and Training Support
Lower Minimum Monthly Fees
18-Month Contract Terms

Vervent custom builds and operates all of our Operations Centers around the globe to ensure maximum service, security and efficiency along with a positive, productive work environment for our team.

San Diego, CA

Baja California, MX

Portland, OR

Sioux Falls, SD

Philippines

Bengaluru

Top-Level Service For Highly
Regulated Industries

Our industry-leading Managed Services drive customer service in
highly regulated, complex industries so you can outperform
the competition.

How Does AI Impact
and Help Agents?

Vervent utilizes Artificial Intelligence as an objective performance management tool and provides agents with innovative training to elevate the customer experience at every interaction.