Brands with superior customer experience bring in 5.7 times more revenue than competitors that lag in customer experience. – Forbes
Industry Leaders Outpacing the Competition
We deliver cutting-edge primary loan servicing with unmatched precision to drive your business forward, faster. By complementing your existing operation with progressive call technology, platform-wide artificial intelligence, and an unparalleled commitment to speed, scalability and service, we help you maximize returns on consumer and commercial portfolios. We operate as stealth supporters of your success, allowing you to focus on your business’ core competencies.
- Effective ACH recruiting that leads to fewer delinquencies and defaults
- Customizable loan servicing strategies to mitigate risk and increase dollars collected
- Turnkey services to maximize dollars collected
- Superior investor, credit bureau and regulatory reporting and compliance protocols
- Secure fund flow and control
- Rapid results from a rating-agency approved partner
- Valuable insights from innovative call technology and artificial intelligence
Elevate Customer Experience
- Efficient one-call resolution with solution-oriented dialogue
- Experienced, bi-lingual and bi-cultural agents
- Private label servicing for a seamless extension of your brand
- Meaningful connections and positive experiences with your brand
Eight Key Benefits of Personalization in Customer Service
No matter the size of your business, delivering a truly meaningful customer service experience is vital to your long-term success. And today, making it meaningful is all about PERSONALIZATION.
Delivering personalized customer service goes far beyond merely welcoming customers at the door or having courteous employees answer the phone. Customers want to feel cherished – and “seen” – not simply acknowledged. This alone can make the difference between a single-transaction customer and a loyal customer for life.
The Benefits of Best-in-Class Loan Servicing
Driving results starts with communication, progressive technology and platform-wide Artificial Intelligence.
Asset Classes We Manage
- Marketplace Lending
- Credit Card
- Student Loans
- Solar/Home Improvement
- Small Business
- Commercial Equipment
- Structured Settlements & Lottery