Call Center Services

75% of customers believe it takes too long to reach a live agent.  –Harris Interactive
Are your customer’s reaching a live agent quickly? If not, Vervent can help.

The Right Solution

Our service is your solution. We offer dedicated call center agents who integrate seamlessly as a part of your brand – along with progressive technology and an accelerated service philosophy – to deliver powerful omnichannel solutions that consistently outperform and outpace the competition.

We get you up to speed fast with:

  • Confident customer communication via live agents, leveraging all channels (inbound, outbound, voice, text, social & chat).
  • Valuable business insights that fuel lead generation
  • Experienced, proactive support across any industry
  • Agents fluent in your customers’ native languages – no translation software needed 
  • Proven SLA metrics that outpace the competition
  • Global solutions from Vervent managed US and nearshore call centers to meet any business need
Call Center Services - THE RIGHT SOLUTION
Call Center Services - Understanding Generational Communication Differences

Understanding Generational Communication Differences

The generation a customer belongs to significantly impacts their decision-making processes and communication preferences. As customer service insiders, we know that customers do not hesitate to pick up the phone and call when they have a question, problem or concern – but what are the most effective ways for businesses to communicate when they want to share information?

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5 Ways Artificial Intelligence Can Help Improve Customer Service

Discover five ways Artificial Intelligence (AI) can help improve your customer service.

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