75% of customers believe it takes too long to reach a live agent. –Harris Interactive
Are your customer’s reaching a live agent quickly? If not, Vervent can help.
The Support You Need
Our dedicated call center agents—armed with progressive technology and an accelerated service philosophy—become an extension of your brand to deliver effective service that consistently outperforms and outpaces the competition, allowing you to focus on your core competencies. We offer platform-agnostic solutions with bespoke training programs designed around your specific needs.
Get Up To Speed Fast With:
- Confident live-agent customer communication
- Omnichannel communications to reach customers on their preferred channels
- Valuable business insights that fuel lead generation
- Experienced, proactive support across any industry
- Bi-lingual and bi-cultural agents
- Top-notch service metrics that outpace the competition
- Global solutions from Vervent–operated US and nearshore call centers
Understanding Generational Communication Differences
The generation a customer belongs to significantly impacts their decision-making processes and communication preferences. As customer service insiders, we know that customers do not hesitate to pick up the phone and call when they have a question, problem or concern – but what are the most effective ways for businesses to communicate when they want to share information?
5 Ways Artificial Intelligence Can Help Improve Customer Service
Discover five ways Artificial Intelligence (AI) can help improve your customer service.