75% of customers believe it takes too long to reach a live agent. –Harris Interactive
Are your customer’s reaching a live agent quickly? If not, Vervent can help.
The Right Solution
Our service is your solution. We offer dedicated call center agents who integrate seamlessly as a part of your brand – along with progressive technology and an accelerated service philosophy – to deliver powerful omnichannel solutions that consistently outperform and outpace the competition.
We get you up to speed fast with:
- Confident customer communication via live agents, leveraging all channels (inbound, outbound, voice, text, social & chat).
- Valuable business insights that fuel lead generation
- Experienced, proactive support across any industry
- Agents fluent in your customers’ native languages – no translation software needed
- Proven SLA metrics that outpace the competition
- Global solutions from Vervent managed US and nearshore call centers to meet any business need
Understanding Generational Communication Differences
The generation a customer belongs to significantly impacts their decision-making processes and communication preferences. As customer service insiders, we know that customers do not hesitate to pick up the phone and call when they have a question, problem or concern – but what are the most effective ways for businesses to communicate when they want to share information?
5 Ways Artificial Intelligence Can Help Improve Customer Service
Discover five ways Artificial Intelligence (AI) can help improve your customer service.