March 31, 2025
Managing a successful card program requires more than just issuing plastics and processing payments. It demands comprehensive support and expert management to ensure seamless operations and exceptional customer experience. Vervent Managed Card Services provides experienced live agent support, expert operational management, and back-office support to help your card program succeed.
Expert Credit Card Customer Service
Vervent offers a full suite of servicing support to keep your card programs running smoothly:
- Live Agent Customer Service Support: Real-time assistance from a dedicated and experienced customer service team.
- Custom Collections Strategy: Utilizing behavioral modeling and segmentation to contact cardholders with omnichannel communication options such as voice, non-voice, SMS, and email.
- Customizable Reporting: Leveraging sophisticated technology, our experienced Business Intelligence teams can customize data elements in reporting to meet your unique needs.
Tailored Credit Card Operations Management
We work behind the scenes, supporting end-to-end management of your card program and cardholders.
- Credit Reporting: Accurate and timely reporting to keep your cardholders informed.
- Complaint Management: While agents address real-time customer complaints, our operations team dives deep into recurring issues to identify real solutions.
- Fraud Investigations: Proactive and reactive fraud strategies to protect your investment and cardholders through every transaction.
- Application Fraud: Identifying and preventing fraudulent applications.
- Fraud Strategy Transactions: Identifying high-risk transactions to maximize authorized sales.
- Reactive and Proactive Fraud Strategies: Balancing good and bad transactions to maximize sales without impacting your bottom line.
Comprehensive Back-Office Support
Our team of professionals is dedicated to providing top-notch administrative support.
- Retention Strategies – Customer retention hinges on the quality of the customer experience. Our Customer Experience Managers and Analysts are dedicated to ensuring cardholders have positive experiences with your brand by thoroughly analyzing and resolving call center questions or issues that may arise.
- Compliance Support – Access experienced teams to manage regulatory requirements, including compliance officers, BSA/AML officers, audit managers, and bankruptcy analysts.
Our Credit Card Servicing suite of solutions is tailored to meet the needs of your portfolio and bottom line. With our hands-on approach to credit card servicing, back-office administration, and customer-facing support, your card program is in the right hands—from account onboarding to closeouts and everything in between.