Brands with superior customer experience bring in 5.7 times more revenue than competitors that lag in customer experience. – Forbes
Best In Class
We deliver best-in-class primary loan servicing with unmatched precision to drive your business forward, faster. By complementing your existing operation with progressive call technology, platform-wide artificial intelligence, and our unparalleled commitment to speed and service, we empower you to maximize portfolio performance and elevate your customers’ experience.
- Elevated customer experience:
One-call resolution; solution-oriented dialogue; experienced, bi-lingual agents
- Fewer delinquencies & defaults:
Effective ACH recruiting, maximum reach via digital communication channels
- Low-risk, cost-effective loan servicing strategies
- Turnkey services to give you the freedom to focus on core competencies
- Private labeling: We become a seamless extension of your brand
- Superior investor, credit bureau and regulatory reporting
- Secure fund flow and control
- Rapid results from a rating-agency approved partner
Eight Key Benefits of Personalization in Customer Service
No matter the size of your business, delivering a truly meaningful customer service experience is vital to your long-term success. And today, making it meaningful is all about PERSONALIZATION.
Delivering personalized customer service goes far beyond merely welcoming customers at the door or having courteous employees answer the phone. Customers want to feel cherished – and “seen” – not simply acknowledged. This alone can make the difference between a single-transaction customer and a loyal customer for life.
The Benefits of Best-in-Class Loan Servicing
Driving results starts with communication, progressive technology and platform-wide Artificial Intelligence.
Asset Classes We Manage
- Marketplace Lending
- Credit Card
- Student Loans
- Solar/Home Improvement
- Small Business
- Commercial Equipment
- Structured Settlements & Lottery