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March, 2021
When To Outsource Loan Servicing

Vervent: Financial Services From a Lending as a Service Leader

Thriving through the challenges of 2020, Vervent is entering the new normal stronger than ever. Founder & CEO David Johnson, supported by an impressively tenured...
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January, 2021
Case Study: How Vervent C-Suite Pioneered the New Normal Through Covid

Case Study: How Vervent C-Suite Pioneered the New Normal Through Covid

Life, business and the economy have all succumbed to numerous changes throughout the ongoing impact of Covid-19. Lending-as-a-service powerhouse Vervent is no exception. But where...
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September, 2020
Call Journey

Customer Call Journey

We’re equipped to handle the customer service of highly regulated, complex industries with speed and precision. Explore what your customers will experience when they call...
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July, 2020
How Vervent is Hiring During COVID-19

How Vervent is Recruiting During COVID-19

Vervent takes the health and safety of its employees and applicants very seriously. Because of COVID-19, we’ve altered our recruiting process to be completely virtual....
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July, 2020
How Backup Servicing Works

How Backup Servicing Works

Backup servicing provides insurance and security on your portfolio to ensure your investment remains stable in the event your primary servicer fails. That’s why we...
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July, 2020
When To Outsource Loan Servicing

How Coronavirus is Impacting Customer Service

It’s next to impossible to fathom how the Coronavirus pandemic has impacted your business’ interactions with customers. From changing call content and usage patterns to...
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July, 2020
When To Outsource Loan Servicing

Why The Location of Your Call Center Matters

Location, location, location. It’s the biggest buzz word in real estate, but it’s also crucial to the success of your business, regardless of the industry...
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July, 2020
When To Outsource Loan Servicing

Five Requirements for a Bulletproof Backup Servicing Partner

Today’s Fintech businesses know all too well that their success hinges, in large part, on the quality and capabilities of their servicing partner. However, what...
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July, 2020
When To Outsource Loan Servicing

Six Requirements to Set the Stage for a Positive Securitization

First, why securitize? For marketplace lenders, securitization creates the opportunity to grow your business, make substantially more money, and become a formidable force in the...
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July, 2020
When To Outsource Loan Servicing

Eight Key Benefits of Personalization in Customer Service

No matter the size of your business, delivering a truly meaningful customer service experience is vital to your long-term success. And today, making it meaningful...
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July, 2020
When To Outsource Loan Servicing

Questions to Ask When Selecting a Call Center Partner

For many businesses, providing a superior level of service to customers requires additional time and resources that, frankly, they often don’t have. Still, if you...
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July, 2020
When To Outsource Loan Servicing

Understanding Generational Communication Differences

The generation a customer belongs to significantly impacts their decision-making processes and communication preferences. As customer service insiders, we know that customers do not hesitate...
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July, 2020
When To Outsource Loan Servicing

What to Look for in a Commercial Lease Servicing Vendor

As the corporate and commercial lending marketplace continues to heat up, lending institutions are embracing the fact that – amidst increasing demands for service, compliance...
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July, 2020
When To Outsource Loan Servicing

When To Outsource Loan Servicing

There are a number of factors that can help you determine when and if you should service your loan or lease portfolio in-house or outsource...
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